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Last edited by RenameBot
August 31, 2008 | History
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Ron Zemke

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  • Cover of: The service edge: 101 companies that profit from customer care

    First published in 1989 5 editions in 1 language — 2 previewable Cover of edition serviceedge101co00zemk
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  • Cover of: Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace

    First published in 1999 3 editions in 1 language — 1 previewable
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  • Cover of: Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

    First published in 2007 3 editions in 1 language — 1 previewable
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  • Cover of: Coaching knock your socks off service

    First published in 1996 2 editions in 1 language — 1 previewable
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  • Cover of: E-service: 24 ways to keep your customers - when the competition is just a click away

    First published in 2000 2 editions in 1 language — 1 previewable
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  • Cover of: Service recovery: fixing broken customers

    First published in 1995 2 editions in 1 language — 1 previewable
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  • Cover of: Service America in the new economy

    First published in 2001 2 editions in 1 language — 1 previewable
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  • Cover of: Tales of knock your socks off service: inspiring stories of outstanding customer service

    First published in 1997 2 editions in 1 language — 1 previewable
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  • Cover of: Computer-literacy needs assessment: a trainer's guide

    First published in 1985 1 edition in 1 language — 1 previewable
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  • Cover of: Do performance appraisals change perfprmance?.

    First published in 1991 1 edition in 1 language
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  • Cover of: Figuring things out: a trainer's guide to needs and task analysis

    First published in 1982 1 edition in 1 language — 1 previewable
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  • Cover of: From My Seat on the Bus: A Co-Conspirator's Guide to Thriving and Surviving in the Training Game

    First published in 1996 1 edition in 1 language
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  • Cover of: Knock your socks off service on the phone

    First published in 1999 1 edition in 1 language
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  • Cover of: Service magic: the art of amazing your customers

    First published in 2003 1 edition in 1 language — 1 previewable
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  • Cover of: Service Wisdom: Creating and Maintaining the Customer Service Edge

    First published in 1989 1 edition in 1 language — 1 previewable
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  • Cover of: Taking Care of Business: One Hundred One Ways to Keep Your Customers Back (Without Whining, Groveling Or Giving Away the Store)

    First published in 1991 1 edition in 1 language — 1 previewable
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  • Cover of: Working with Jerks

    First published in 1988 1 edition in 1 language
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  • Cover of: ¡Wow! Ventas

    First published in 2013 1 edition in 1 language
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  • Cover of: Delivering knock your socks off service

    First published in 2001 1 edition in 1 language — 1 previewable
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  • Cover of: Performance Research Associates' Delivering knock your socks off service.

    First published in 2003 1 edition in 1 language
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We need a photo of Ron Zemke
Subjects
Customer services, BUSINESS & ECONOMICS, Consumer satisfaction, Management, Customer Relations, Customer loyalty, Service industries, Business & Economics, Business / Economics / Finance, Business/Economics, Customer service, Employees, Klantgerichtheid, Personnel, Service industries, management, Service à la clientèle, Supervision of employees, United States, 1981-, Age Factors, Age groups, Aufsatzsammlung, Business & economics, Case studies, Communication dans les organisatigenerons
Places
United States, USA
Time
1981-2001

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ID Numbers

  • OLID: OL442679A

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History

Download catalog record: RDF / JSON
August 31, 2008 Edited by RenameBot fix author name
April 1, 2008 Created by an anonymous user initial import