An edition of Service, service, service
(1994)
Service, service, service
a secret weapon for your growing business
by Steve Albrecht
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Customer servicesShowing 1 featured edition. View all 1 editions?
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Service, service, service: a secret weapon for your growing business
1994, Adams Media Corp.
1558507582 9781558507586
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Book Details
Published in
Holbrook, Mass
Table of Contents
The customer obsession: the mission statement
Success obstacles
The service triangle: centering on the customer
Understanding your customers
Building your strategy
Instilling spirit
The added value of customer-friendly systems
Creating your service surrogate
Ten critical success factors: doing the right things with the right people
Bending the envelope
Getting back to you
Appendix.
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History
- Created June 4, 2010
- 5 revisions
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| January 14, 2023 | Edited by ImportBot | import existing book |
| January 27, 2012 | Edited by ImportBot | import new book |
| August 12, 2011 | Edited by ImportBot | add ia_box_id to scanned books |
| October 22, 2010 | Edited by ImportBot | Added new cover |
| June 4, 2010 | Created by ImportBot | Imported from Internet Archive item record. |