@Book{OL24983696M, title: {Emotional Value}, author: {Janelle Barlow}, publisher: {Berrett Koehler Publishers, Inc., San Francisco}, year: {2000}, } @Work{OL16071797W, title: {Values-driven business}, author: {Cohen, Ben}, first_publish_year: {2006} } @Work{OL2768131W, title: {Creating killer Web sites}, author: {David Siegel}, first_publish_year: {1996} } @Work{OL2022432W, title: {XML in a nutshell}, author: {Elliotte Rusty Harold and W. Scott Means}, first_publish_year: {2001} } @Work{OL1926517W, title: {Customer service on the Internet}, author: {Jim Sterne}, first_publish_year: {1996} } @Work{OL15164454W, title: {Tough customers}, author: {David Dee}, first_publish_year: {1994} } @Work{OL3152289W, title: {The Customer Service Zoo}, author: {Catherine DeVrye}, first_publish_year: {1999} } @Work{OL867791W, title: {Measuring Customer Service Effectiveness}, author: {Sarah Cook}, first_publish_year: {2004} } @Work{OL4101091W, title: {Human relationship skills}, author: {Richard Nelson-Jones and Nelson}, first_publish_year: {1986} } @Work{OL8063656W, title: {The Neuroscience of Human Relationships}, author: {Louis Cozolino}, first_publish_year: {2006} } @Work{OL5284227W, title: {Customer Service in Health Care}, author: {Kristin Baird}, first_publish_year: {2000} } @Work{OL16070639W, title: {Twitter for dummies}, author: {Laura Fitton}, first_publish_year: {2009} } @Work{OL1888691W, title: {Gestures}, author: {Roger E. Axtell}, first_publish_year: {1991} } @Work{OL15158987W, title: {Beginning ASP 3.0}, author: {Chris Ullman}, first_publish_year: {1999} } @Work{OL1741912W, title: {The online copywriter's handbook}, author: {Robert W. Bly}, first_publish_year: {2002} } @Work{OL8690517W, title: {Ethics and Customer Service}, author: {Thomas C. Reischl}, first_publish_year: {1999} } @Work{OL3343724W, title: {How to Work a Room}, author: {Susan RoAne}, first_publish_year: {1988} } @Work{OL15054769W, title: {Selling beyond eBay}, author: {Greg Holden}, first_publish_year: {2006} } @Work{OL2774525W, title: {Exceptional customer service}, author: {Lisa Ford}, first_publish_year: {2001} } @Work{OL6223249W, title: {Customer Service over the Phone}, author: {Stephen Coscia}, first_publish_year: {1992} } @Work{OL515797W, title: {Guide to Customer Service Teams}, author: {Susan Hash}, first_publish_year: {1999} } @Work{OL2912894W, title: {Delivering Customer Service}, author: {Sheila Payne}, first_publish_year: {1997} } @Work{OL9513934W, title: {Quality Customer Service Rekindling the Art of Service to Customers}, author: {Sharon L. Burton}, first_publish_year: {2007} } @Work{OL5840632W, title: {Guerrilla marketing research}, author: {Robert J. Kaden}, first_publish_year: {2006} } @Work{OL12051319W, title: {E-ffective writing for e-learning environments}, author: {Katy Campbell}, first_publish_year: {2004} } @Work{OL3858331W, title: {Telling lies}, author: {Paul Ekman}, first_publish_year: {1985} } @Work{OL6036567W, title: {E-Book Publishing Success}, author: {Kingsley Oghojafor}, first_publish_year: {2005} } @Work{OL4039376W, title: {Boundaries in Human Relationships}, author: {Anne Linden}, first_publish_year: {2008} } @Work{OL8024845W, title: {The Longman Guide to Style and Writing on the Internet}, author: {Martha Sammons}, first_publish_year: {2007} } @Work{OL8990025W, title: {Customer Service}, author: {Penni McLean-Conner}, first_publish_year: {2005} } @Work{OL3104997W, title: {Customer service}, author: {Peggy Morrow}, first_publish_year: {1995} } @Work{OL15137093W, title: {Customer service}, author: {Robert W. Lucas}, first_publish_year: {2005} } @Work{OL15027329W, title: {Technology and Customer Service}, author: {Paul R. Timm}, first_publish_year: {2004} } @Work{OL8925861W, title: {Research \& Writing Skills Success in 20 Minutes a Day}, author: {LearningExpress Editors}, first_publish_year: {2002} } @Work{OL2030874W, title: {HTML publishing on the Internet for Macintosh}, author: {Brent D. Heslop and Brent Heslop}, first_publish_year: {1995} } @Work{OL4341501W, title: {Motivating human behavior}, author: {Ernest Dichter}, first_publish_year: {1971} } @Work{OL2715458W, title: {CUSTOMER SERVICE \& THE HUMAN EXPERIENCE}, author: {Rosanne D'Ausilio}, first_publish_year: {2005} } @Work{OL4793280W, title: {Psychology of adjustment and human relationships}, author: {James F. Calhoun}, first_publish_year: {1978} } @Work{OL3008488W, title: {Customer service in an instant}, author: {Keith Bailey}, first_publish_year: {2008} } @Work{OL1837340W, title: {Tangled Relationships}, author: {Frederic G. Reamer}, first_publish_year: {2001} } @Work{OL15156883W, title: {Writer's online marketplace}, author: {Debbie Ridpath Ohi}, first_publish_year: {2001} } @Work{OL3996213W, title: {Human relationships}, author: {Eleanor Bertine}, first_publish_year: {1958} } @Work{OL4320878W, title: {Total customer service}, author: {William H. Davidow and Bro Uttal}, first_publish_year: {1989} } @Work{OL15452757W, title: {Customer service}, author: {Paul R. Timm}, first_publish_year: {2010} } @Work{OL2774529W, title: {Customer service excellence}, author: {Lisa Ford}, first_publish_year: {1997} } @Work{OL536469W, title: {121 Internet businesses you can start from home}, author: {Ron E. Gielgun}, first_publish_year: {1997} } @Work{OL3008833W, title: {The online journ@list}, author: {Randy Reddick and Elliot King}, first_publish_year: {1996} } @Work{OL3008493W, title: {Customer service for dummies}, author: {Keith Bailey}, first_publish_year: {1995} } @Work{OL4438666W, title: {Your Body Believes Every Word You Say}, author: {Barbara Hoberman Levine}, first_publish_year: {1991} } @Work{OL16063238W, title: {Designing websites for every audience}, author: {Ilise Benun}, first_publish_year: {2003} } @Work{OL4330095W, title: {Quality customer service}, author: {William B. Martin}, first_publish_year: {1986} } @Work{OL2769707W, title: {The Complete Idiot's Guide to Great Customer Service}, author: {Ron Karr}, first_publish_year: {2003} } @Work{OL16071621W, title: {Professional website design from start to finish}, author: {Anne-Marie Concepcion}, first_publish_year: {2001} } @Work{OL2921026W, title: {Interpersonal communication and human relationships}, author: {Mark L. Knapp and Anita L. Vangelisti}, first_publish_year: {1983} } @Work{OL1881454W, title: {Monitoring, measuring, and managing customer service}, author: {Gary S. Goodman}, first_publish_year: {2000} } @Work{OL15158345W, title: {Understanding human behavior}, first_publish_year: {1974} } @Work{OL8775617W, title: {Build Your Own Standards Compliant Website Using Dreamweaver 8 (Build Your Own)}, author: {Rachel Andrew}, first_publish_year: {2005} } @Work{OL2776988W, title: {Web pages that suck}, author: {Vincent Flanders}, first_publish_year: {1998} } @Work{OL9896484W, title: {Fresh Customer Service}, author: {MBA, Michael D. Brown}, first_publish_year: {2007} } @Work{OL1969035W, title: {Perfect Phrases for Customer Service}, author: {Robert Bacal}, first_publish_year: {2004} } @Work{OL8442895W, title: {Customer Service}, author: {Fred Wiersema}, first_publish_year: {1998} } @Work{OL7799318W, title: {Customer service in the printing industry}, author: {Richard E. Colbary}, first_publish_year: {2001} } @Work{OL5838238W, title: {The customer service workbook}, author: {Neville Lake}, first_publish_year: {2002} } @Work{OL5748885W, title: {The customer service intervention}, author: {Martin, Carolyn A. Ph. D.}, first_publish_year: {2003} } @Work{OL3953368W, title: {Auditing your customer service}, author: {John Leppard}, first_publish_year: {1994} } @Work{OL3967415W, title: {Customer service in the information age}, author: {JoAnn B. Haberer}, first_publish_year: {2004} } @Work{OL8346519W, title: {The World of Customer Service}, author: {Pattie Gibson-Odgers}, first_publish_year: {2007} } @Work{OL11836850W, title: {Constructive human relationships}, author: {George Washington Smith}, first_publish_year: {1940} } @Work{OL8024448W, title: {Uncovering the Secrets of Magazine Writing}, author: {Nancy M. Hamilton}, first_publish_year: {2004} } @Work{OL9451004W, title: {Exceptional Customer Service}, author: {Lifeskills International Ltd}, first_publish_year: {1999} } @Work{OL8832239W, title: {Customer Service}, author: {Timothy P. Bonomo}, first_publish_year: {2006} } @Work{OL3705818W, title: {Customer Service in a Nutshell}, author: {Freddy Davis}, first_publish_year: {2005} } @Work{OL3464688W, title: {The Tao of Relationships}, author: {Ray Grigg}, first_publish_year: {1988} } @Work{OL2742524W, title: {Delivering Legendary Customer Service}, author: {Richard S. Gallagher}, first_publish_year: {2000} } @Work{OL273234W, title: {Total Customer Service}, author: {William H.; Uttal, Bro Davidow}, } @Work{OL2626942W, title: {Human Relationships in Plain English}, author: {Michael J. Hurd}, first_publish_year: {2003} } @Work{OL15046754W, title: {Persuasive Online Copywriting}, author: {Bryan Eisenberg}, first_publish_year: {2002} } @Work{OL12515812W, title: {The complete guide to writing web-based advertising copy to get the sale}, author: {Vickie Taylor}, first_publish_year: {2008} } @Work{OL3506433W, title: {Travel sales and customer service}, author: {Stevan K. Trooboff}, first_publish_year: {1995} } @Work{OL2900251W, title: {Customer service and distribution}, author: {Christopher, Martin.}, first_publish_year: {1979} } @Work{OL2734021W, title: {Customer service for home builders}, author: {Carol Smith}, first_publish_year: {1990} } @Work{OL13313951W, title: {Misunderstandings in human relationships}, author: {G. Ichheiser}, } @Work{OL5080351W, title: {Customer care in the service sector}, author: {A. M. Smith}, first_publish_year: {1990} } @Work{OL5055928W, title: {Customer service in financial institutions}, author: {Marjolijn Van der Velde}, first_publish_year: {1990} } @Work{OL4477481W, title: {Managing customer service in utilities}, author: {Merlin Stone}, first_publish_year: {1998} } @Work{OL4329614W, title: {Customer service in insurance}, author: {Kenneth Huggins}, first_publish_year: {1997} } @Author{OL844170A, name: {Kenneth Huggins}, birth_date: {1949} }