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@Book{OL8043424M,
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@Book{OL4738979M,
    title: {Conflict and conflict management},
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@Book{OL8646860M,
    title: {How to Manage Conflict},
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@Book{OL1706093M,
    title: {Managing conflict in organizations},
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@Book{OL11831087M,
    title: {Managing Conflict (Lessons Learned)},
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    year: {2007},
}

@Book{OL8149501M,
    title: {Resolving Conflicts at Work},
    author: {Kenneth Cloke and Joan Goldsmith},
    publisher: {Jossey-Bass},
    year: {2005},
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@Book{OL1720683M,
    title: {When the sparks fly},
    author: {John D. Arnold},
    publisher: {McGraw-Hill},
    year: {1993},
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@Book{OL8043000M,
    title: {When Goliaths Clash},
    author: {Howard M. Guttman},
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    year: {2003},
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@Book{OL972372M,
    title: {Conflict resolution},
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    year: {1996},
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@Book{OL20941163M,
    title: {Learning to manage conflict.},
    author: {Dean Tjosvold},
    publisher: {Maxwell MacmillanInternational},
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@Book{OL21576481M,
    title: {I hate conflict!},
    author: {Lee Raffel},
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}

@Book{OL16997167M,
    title: {Working through conflict},
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}

@Book{OL9001441M,
    title: {Constructive Conflict Management},
    author: {John Crawley},
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@Book{OL8616809M,
    title: {Ironing It Out },
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@Book{OL3493326M,
    title: {Getting to yes},
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@Author{OL220090A,
    name: {Roger Drummer Fisher},
    birth_date: {1922}
    , death_date: {2012}
}
@Author{OL2658259A,
    name: {Bruce Patton},
}
@Author{OL25374A,
    name: {William Ury},
    birth_date: {1953}
}