| Record ID | marc_records_scriblio_net/part19.dat:207630491:793 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part19.dat:207630491:793?format=raw |
LEADER: 00793cam 2200229 a 4500
001 88003564 //r963
003 DLC
005 19960522080443.6
008 880201s1988 ilua b 00110 eng
010 $a 88003564 //r963
020 $a1556230958 :$c$19.95
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aHD9981.5$b.A42 1988
082 00 $a658.8/12$219
100 10 $aAlbrecht, Karl,$d1941-
245 10 $aAt America's service :$bhow corporations can revolutionize the way they treat their customers /$cKarl Albrecht.
260 0 $aHomewood, Ill. :$bDow Jones-Irwin,$cc1988.
300 $aix, 241 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographies and index.
650 0 $aService industries$zUnited States$xManagement.
650 0 $aCustomer services$zUnited States$xManagement.