| Record ID | marc_records_scriblio_net/part21.dat:71001908:655 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part21.dat:71001908:655?format=raw |
LEADER: 00655cam 2200217 a 4500
001 90022449 //r95
003 DLC
005 19950222143245.8
008 901022s1991 njua 00110 eng
010 $a 90022449 //r95
020 $a013005125X
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.T83 1991
082 00 $a658.8/12$220
100 10 $aTschohl, John.
245 10 $aAchieving excellence through customer service /$cJohn Tschohl with Steve Franzmeier.
260 0 $aEnglewood Cliffs, N.J. :$bPrentice Hall,$cc1991.
300 $avii, 294 p. :$bill. ;$c25 cm.
500 $aIncludes index.
650 0 $aCustomer services.
700 10 $aFranzmeier, Steve.