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By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
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Previews available in: English
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Exceptional customer service: going beyond your good service to exceed the customer's expectation
2001, Adams
in English
1580624588 9781580624589
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Book Details
Published in
Avon, Mass
Edition Notes
Includes index.
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Work Description
When the going's tough, the companies that survive will be those that build the greatest loyalty – by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isn't just important – it's essential.
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Feedback?December 30, 2021 | Edited by ImportBot | import existing book |
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