An edition of Resolving patient complaints: a step-by-step guide to effective service recovery
(1995)
Resolving patient complaints
a step-by-step guide to effective service recovery
2nd ed.
by Liz Osborne
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Previews available in: English
Subjects
Administration, Complaints against, Health Care Quality Assurance, Health facilities, Managed Care Programs, Managed care plans (Medical care), Medical personnel and patient, Methods, Organization & administration, Patient satisfaction, Professional-Patient Relations, Patient Satisfaction, Managed care plans (medical care)Showing 2 featured editions. View all 2 editions?
| Edition | Availability |
|---|---|
1
Resolving patient complaints: a step-by-step guide to effective service recovery
2003, Jones and Bartlett Publishers
in English
- 2nd ed.
0763726222 9780763726225
|
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WorldCat
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2
Resolving patient complaints: a step-by-step guide to effective service recovery
1995, Aspen
in English
0834206749 9780834206748
|
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Libraries near you:
WorldCat
|
Book Details
Edition Notes
Includes bibliographical references and index.
Previous ed. published: Gaithersburg, Md. : Aspen, 1995.
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| January 17, 2023 | Edited by ImportBot | import existing book |
| November 18, 2020 | Edited by MARC Bot | import existing book |
| December 4, 2010 | Edited by Open Library Bot | Added subjects from MARC records. |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| December 10, 2009 | Created by WorkBot | add works page |