Customer Service For Dummies
by Karen Leland
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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
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Previews available in: English
Subjects
Business, Customer services, Nonfiction, Customer relationsShowing 7 featured editions. View all 7 editions?
| Edition | Availability |
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1
Customer Service for Dummies
2011, Wiley & Sons, Incorporated, John
in English
1118052730 9781118052730
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2
Customer Service for Dummies
2007, Wiley & Sons, Incorporated, John
in English
0470198028 9780470198025
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3
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4
Customer Service For Dummies
2006, John Wiley & Sons, Ltd.
Electronic resource
in English
0470049723 9780470049723
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WorldCat
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5
Customer Service for Dummies
2006, Wiley & Sons Canada, Limited, John
in English
128044780X 9781280447808
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6
Customer Service For Dummies (For Dummies (Business & Personal Finance))
May 1, 2006, For Dummies
in English
0471768693 9780471768692
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7
Customer service for dummies
1999, IDG Books Worldwide, Inc.
in English
- 2nd ed
0764552090 9780764552090
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| July 22, 2019 | Edited by MARC Bot | remove fake subjects |
| July 15, 2019 | Edited by MARC Bot | import existing book |
| January 25, 2012 | Edited by EdwardBot | add books to in library lending |
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