An edition of Selling with emotional intelligence
(2003)
Selling with emotional intelligence
5 skills for building stronger client relationships
by Mitch Anthony
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| Edition | Availability |
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1
Selling with emotional intelligence: 5 skills for building stronger client relationships
2003, Dearborn Trade
in English
0793161282 9780793161287
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2
Selling with Emotional Intelligence
Apr 30, 2003, Brand: Kaplan Publishing, Kaplan Publishing
paperback
1607146770 9781607146773
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3
Selling with Emotional Intelligence
March 30, 2003, Kaplan Business
Hardcover
in English
0793161282 9780793161287
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Book Details
Table of Contents
Introduction to EQ: five critical levels of awareness
Moving from Me to We
Understanding your personality DNA
Critical mass for sales success
Applied critical mass
Hotheads and seeing red
Six seconds of sabotage: from anger to danger
The viral spiral of emotion
How to prevent and contain negative outbursts
Solving the stress mess
Feeling helpless or taking charge
Redefining optimism
Sources of discouragement
Finding motivators that last
Winning the emotional tugs-of-war: the power of positive intent
Risking rejection: getting past no
The face you see: the face you show
Developing emotional radar: the powers of observation
Shifting gears: four critical selling adjustments
The power of curiosity: overcoming the narcissistic urge
Emotional archeology: mastering the art of the irresistible question
It's not about you
The likeability quotient
Reducing stress in confrontation
Masters in conflict
Negotiating emotion
Seven habits of the emotionally competent.
Edition Notes
Includes bibliographical references (p. 253-255) and index.
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| January 7, 2023 | Edited by MARC Bot | import existing book |
| November 28, 2012 | Edited by AnandBot | Fixed spam edits. |
| November 23, 2012 | Edited by 92.63.99.62 | Edited without comment. |
| December 3, 2010 | Edited by Open Library Bot | Added subjects from MARC records. |
| December 10, 2009 | Created by WorkBot | add works page |