An edition of Measuring Customer Service Effectiveness
(2004)
Measuring Customer Service Effectiveness
by Sarah Cook
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Publish Date
October 30, 2004
Publisher
Gower Publishing Company,
Gower Pub.
Language
English
Pages
160
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Previews available in: English
| Edition | Availability |
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1
Measuring Customer Service Effectiveness
October 30, 2004, Gower Publishing Company, Gower Pub.
Hardcover
in English
0566085380 9780566085383
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Book Details
First Sentence
"A study undertaken by the Institute of Customer Service in 2001 found that those organisations with an excellent reputation in their customers' eyes demonstrated a 72 per cent increase in profit per employee on a like for like basis compared with those companies with a poor reputation."
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| December 15, 2022 | Edited by MARC Bot | import existing book |
| December 8, 2020 | Edited by MARC Bot | import existing book |
| August 14, 2020 | Edited by ImportBot | import existing book |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| December 9, 2009 | Created by WorkBot | add works page |