Aftersales management
creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
by Brock, David
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Every year large sums of money are wasted by the retail industry on badly managed after sales processes. Aftersales Management shows how to create much stronger customer service with very little additional cost. It explores what customers want, what sales people want, and how these points interface with the rest of a retailer's company. It also discusses implementation, explaining how to manage key stakeholders both within the business (the various business functions and departments) and outside (such as manufacturers and suppliers).
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| Edition | Availability |
|---|---|
1
Aftersales Management
2009, Kogan Page Publishers
Electronic resource
in English
0749458615 9780749458614
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2
Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
2009, Kogan Page
in English
0749456418 9780749456412
|
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Book Details
Published in
London, Philadelphia
Edition Notes
Includes bibliographical references.
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History
- Created May 16, 2009
- 12 revisions
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| March 7, 2023 | Edited by MARC Bot | import existing book |
| January 14, 2023 | Edited by ImportBot | import existing book |
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| December 23, 2020 | Edited by MARC Bot | import existing book |
| May 16, 2009 | Created by ImportBot | Imported from Library of Congress MARC record. |