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Every year large sums of money are wasted by the retail industry on badly managed after sales processes. Aftersales Management shows how to create much stronger customer service with very little additional cost. It explores what customers want, what sales people want, and how these points interface with the rest of a retailer's company. It also discusses implementation, explaining how to manage key stakeholders both within the business (the various business functions and departments) and outside (such as manufacturers and suppliers).
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Previews available in: English
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Edition | Availability |
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1
Aftersales Management
2009, Kogan Page Publishers
Electronic resource
in English
0749458615 9780749458614
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2
Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
2009, Kogan Page
in English
0749456418 9780749456412
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- Created June 17, 2010
- 5 revisions
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January 30, 2024 | Edited by ImportBot | import existing book |
August 4, 2012 | Edited by VacuumBot | Updated format 'electronic resource' to 'Electronic resource' |
April 26, 2011 | Edited by OCLC Bot | Added OCLC numbers. |
June 19, 2010 | Edited by ImportBot | Added new cover |
June 17, 2010 | Created by ImportBot | Imported from marc_overdrive MARC record. |