An edition of Service Breakthroughs (1990)

Service breakthroughs

changing the rules of the game

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Cover of: Service breakthroughs by James L. Heskett
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Last edited by MARC Bot
March 2, 2020 | History
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An edition of Service Breakthroughs (1990)

Service breakthroughs

changing the rules of the game

by

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
Free Press, Collier Macmillan
Language
English
Pages
306

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Previews available in: English

Subjects
Customer services, Sales management

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Edition Availability
Cover of: Service Breakthroughs
Service Breakthroughs
September 12, 2007, Free Press
Paperback in English
Libraries near you: WorldCat
Cover of: Service Breakthroughs
Service Breakthroughs
1990, Simon & Schuster, Limited
in English
Libraries near you: WorldCat
Cover of: Service breakthroughs
Service breakthroughs: changing the rules of the game
1990, Free Press, Collier Macmillan
in English
Libraries near you: WorldCat

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Book Details

Published in

New York, Toronto

Edition Notes

Includes bibliographical references (p. 279-293) and index.

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .H43 1990

The Physical Object

Pagination
xii, 306 p. :
Number of pages
306

ID Numbers

Open Library
OL1874355M
Internet Archive
servicebreakthro00hesk
ISBN 10
0029146755
LCCN
90034202
Library Thing
1045981
Goodreads
1240812

Excerpts

Outstanding service organizations are managed differently from their merely good competitors.
added anonymously.

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History

Download catalog record: RDF / JSON
March 2, 2020 Edited by MARC Bot remove fake subjects
October 25, 2011 Edited by ImportBot import new book
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
February 13, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page