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Last edited by RenameBot
August 29, 2008 | History
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James L. Heskett

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  • Cover of: What great service leaders know and do: creating breakthroughs in service firms

    First published in 2015 5 editions in 1 language — 1 previewable
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  • Cover of: The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees

    First published in 2002 3 editions in 1 language — 1 previewable
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  • Cover of: Marketing

    First published in 1976 3 editions in 1 language — 1 previewable
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  • Cover of: Business logistics: management of physical supply and distribution

    First published in 1964 3 editions in 1 language
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  • Cover of: Service breakthroughs: changing the rules of the game

    First published in 1990 3 editions in 1 language — 1 previewable
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  • Cover of: Corporate Culture and Performance

    First published in 2008 2 editions in 1 language
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  • Cover of: The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value

    First published in 1997 2 editions in 1 language — 1 previewable
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  • Cover of: La gestión en las empresas de servicios

    First published in 1988 1 edition in 1 language — 1 previewable
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  • Cover of: Business logistics; physical distribution and materials management

    First published in 1973 1 edition in 1 language — 1 previewable
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  • Cover of: Case problems and discussion questions [for] Business logistics, management of physical supply and distribution: student supplement

    First published in 1964 1 edition in 1 language
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  • Cover of: Managing in the service economy

    First published in 1986 1 edition in 1 language — 1 previewable
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  • Cover of: Mein buntes Englisch- Bildwörterbuch.

    First published in 2003 1 edition
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  • Cover of: ownership quotient: putting the service profit chain to work for unbeatable competitive advantage

    First published in 2008 1 edition in 1 language
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  • Cover of: Management Von Dienstleistungsunternehmen: Erfolgreiche Strategien in Einem Wachstumsmarkt

    First published in 2013 1 edition in 1 language
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  • Cover of: Case problems in business logistics

    First published in 1973 1 edition in 1 language
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  • Cover of: The culture cycle: how to shape the unseen force that transforms performance

    First published in 2012 1 edition in 1 language — 1 previewable
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We need a photo of James L. Heskett
Subjects
Customer services, Management, Business logistics, Materials management, Organizational effectiveness, Service industries, Consommateurs, Consumer satisfaction, Consumidor, Corporate culture, Employee loyalty, Klantgerichtheid, Marketing, Satisfaction, Administración, Arbeitsmotivation, Attitudes, Bedrijfsbeleid, Case studies, Change Management, Communication, Communication en marketing, Communication in marketing, Comunicação em marketing, Consumer Behavior

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ID Numbers

  • OLID: OL542644A

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History

Download catalog record: RDF / JSON
August 29, 2008 Edited by RenameBot fix author name
April 1, 2008 Created by an anonymous user initial import