An edition of The service profit chain
The service profit chain
how leading companies link profit and growth to loyalty, satisfaction, and value
by James L. Heskett
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The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value
1997, Free Press
in English
0684832569 9780684832562
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Book Details
Published in
New York
Edition Notes
Includes bibliographical references (p. 271-279) and index.
Classifications
The Physical Object
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History
- Created April 1, 2008
- 13 revisions
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| December 19, 2023 | Edited by ImportBot | import existing book |
| December 5, 2022 | Edited by ImportBot | import existing book |
| December 29, 2021 | Edited by ImportBot | import existing book |
| November 23, 2020 | Edited by MARC Bot | import existing book |
| April 1, 2008 | Created by an anonymous user | Imported from Scriblio MARC record. |